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FAQ

How does pre-order work?

If you ordered an item on pre-order we will ship it as soon as I receive it in stock. An estimated time of when we expect to receive it will be noted in the product description. If you place an order of in stock and pre-order items, your order will be held and shipped as soon as the pre-order items arrive. If you need the in stock items sooner, please email me at info@lovemila.com.au and I will try my best to get them to you - please note this usually attracts another shipping fee. Alternatively, you could place two separate orders. 

*PLEASE NOTE* The pre-order ETA is an estimate only. In some cases, items can arrive sooner and sometimes due to matters out of my control, they can be delayed, however I will always keep you updated on your order and please feel free to contact me to check on the status.

Where do you ship?

Currently, we only ship Australia wide.

How long does shipping take?

I use Australia Post to send out all orders. 
From the moment you receive your confirmation of shipping email,
the following schedule applies:

Standard Shipping: 2-5 days 

Express Shipping: 1-2 days

Please keep in mind that due to COVID-19, Australia Post are experiencing a high volume of orders and there may be some delays, but they are doing everything they can to get them to you as quickly as possible. The majority of parcels are arriving on time. 
For more information you can visit the link below:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus